• What does Self-Service mean? Will a staff member help me check-in?

    Self-service is a new trend in hospitatility that focuses on ease and efficiency of the guest. There is no need to check-in at a front desk as the whole process is handled electronically.


    Three days prior to your stay, you will recieve a unique and secure code that will grant you access to your room for the length of your reservation.

  • What if something comes up mid-stay?

    Not a worry! All details of how to check-in and access your rooms will be sent via email and text 3 days before your reservation. If any problem occurs during your stay, just respond back to the email or text to notify our staff. 

  • Can I request a mid-stay clean?

    Yes! For short-term stays that are less than a week, a mid-stay clean can be added to your reservation for a fee. ($60 for Family and Executive Suites, $40 for Standard and Standard Plus Rooms.)


    For longer stays, our cleaning staff offers weekly room refreshes and cleanings that are built into your price. You also have the option to add additional cleanings for a fee. ($60 for Family and Executive Suites, $40 for Standard and Standard Plus Rooms.)

  • Are all rooms located on the 2nd floor?

    Yes. Because of the historic renovation to the building, our ADA accommodations are limited. There is no elevator on the premise and all floors are located on the second floor.

  • Where do I park my car when I stay?

    We have plenty of overnight parking on the side streets right outside the door of The DeFord on N and S Hickory Street. You can also park overnight on N and S Locust Street. 

  • I am interest in a multi-week or multi-month lease. How do I book?

    Perfect! We accommodate many types of stays from multi-week to multi-month to a multi-year lease. For more information, please email hello@the-deford.com.

  • I am getting married! Can I reserve a wedding block of rooms??

    Yes! We do offer room blocks, but only with a 10% non-refundable deposit paid at the time of booking.

    Once secured, we’ll provide a unique link for your guests to book directly. While the link is active, these rooms will be held exclusively for your party.


    Prefer not to reserve a block?

    We can instead provide a special wedding discount code for 10% off your guests’ stays.


    Please email hello@the-deford.com to get started.

  • What is the cancellation policy?

    We understand plans can change, so here’s how our cancellation policy works:


    14 days or less before arrival → The full stay will be charged, including no-shows or early departures.


    14–29 days before arrival → 50% of your reservation will be charged.


    30+ days before arrival → You’ll receive a refund minus the 10% non-refundable deposit.


    To cancel, just send us an email at hello@the-deford.com

     with your reservation number.